![]() Relate to a diverse population which includes a variety of age, economic and educational backgroundsĬonsistently exercise superior customer service skills with team members, individuals being served, and with the community Understand and follow verbal and written instructionsĬommunicate effectively, both verbally and in writing Work independently and apply critical thinking and decision-making skillsĭemonstrate proficiency in relevant software and applications (i.e., Microsoft Word, Excel, PowerPoint, and Outlook) Interact well with departmental staff and individuals being served Type, enter data, file efficiently and operate office equipment Resources and referral sources within the community Recovery orientation and trauma-informed care in behavioral healthcareĭe-escalation techniques, motivational interviewing, and collaborative problem-solving skills The National Suicide Prevention Helpline (NSPL) standards and metrics Online chat, text-messaging, social media, and internet-based technologies at an expert level SUPERVISION: MiCAL department (Shift Supervisors, Training Facilitators, Programs Assistant, Crisis Specialists, & Sr./Peer Warmline Specialists, etc.)Ĭrisis intervention and suicide practices and techniques Perform other job-related duties as assigned Provide additional coverage in the operation, as needed Responsible for the optimal functioning of a 24/7 State-wide call centerĬomply with attendance and punctuality policies, as well as all other Common Ground policies and procedures Oversee the coordination of all activities with the interdisciplinary teamĭirect the process flow of linking consumers with community supportsįlexibility with regards to schedule, working hours, travel, and work assignments, including ability to work weekends when needed Work closely with the MiCAL Programs Assistant, Data Analyst, and MiCAL Shift SupervisorsĮnsure MiCAL services are accessible to various cultures prominent in the State of Michigan Provide meaningful participation in organizational and program strategy conversationsĬoordinate activities to enhance access and follow-up activities in the crisis continuumĪssist in the development of trainings conducive to the implementation of crisis protocols Manage the on-going implementation of workflows within the call center Manage program timelines and effective completion of program deliverables, while ensuring timely reporting to the MiCAL contract manager/data analyst and State liaison Oversee the selection of various MiCAL staff Implement standardized guidelines, processes, and proceduresĭrive crisis services effectiveness by gathering data, identifying trends and patterns, and development of actions based on data Provide daily oversight of the development and implementation of project activities It is required that the MiCAL Program Director is a resident of Michigan. This individual must also be proficient in the application of data for process improvement, as well as an excellent problem-solver, creative thinker/writer and a be an advocate for high quality of standards. This individual will be mission driven, proactive, have the ability to work well with people, and possess a deep understanding of the crisis center workflow. They will facilitate technical assistance, outreach, network building, and contract requirements administration. The MiCAL Program Director will oversee the crisis line, text, and chat for the MiCAL initiative. ![]() This position will spend 100% of their time planning, developing, supervising, and implementing the Michigan Access and Crisis Line (MiCAL) for suicide prevention, crisis intervention, information and referrals across the State of Michigan. The MiCAL Program Director is an at-will position that reports to the Chief Programs Officer at Common Ground.
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